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pricing
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SkypeACD
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Cost: $US38.00 per month, per agent
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Includes:
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- Web Click-to-Call
- email Click-to-Call
- Callback - system will automatically call your customers back
- Call Button Generator
- Call Lobby
- Dyanamic Visual and Audio Queue Messaging
- Callback in Queue
- Dynamic Call Forwarding to Landlines
- Dynamic Forwarding to SIP Call Center*
- Supervisor Realtime Display
- Basic Reporting package
Now with local, national and toll-free numbers!
- Queue calls originating from traditional landlines**
- Answer calls originating from over 30 countries. Click here for details
- Delay Announcements
- Automatic Callback in Queue
- VXML support
- Voicemail
Includes Chat ACD!
- No-Skype Mode - Customers do not need to have Skype in order to initiate chats
- Dynamic and Embedded Chat Window modes
- Allows agents to receive and process multiple simultaneous chats
- Media-blending - agents can be configured to take any combination of chat and audio calls
- Auto-chat response - OnState Chat Robot automatically prompts customers for data and provides informational responses
Add Unified Communications, Quality Assurance, Scheduling – please contact us for a quote.
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* A set-up fee may be required
** Additional Skype and carrier charges may apply
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