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outbound
Features:
- Call Blending - seamlessly blend incoming and outbound call activities
- Skills-Based Routing - ensure that the right agents are assigned specific call types
- Call Priority - prioritize incoming calls over outbound, or prioritize your callbacks
- Call Disposition - capture information about the call
- Salesforce Integration - automatically update Salesforce or other CRM systems
- List Management - control all aspects of your outbound campaigns
- Screen-Pop - provide agents with crucial details
- Campaign Reporting - complete details on all call attempts
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