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chat
With OnState you can add chat directly to your website, or dynamically offer chat (or callbacks) based on your customers navigation behavior on your site. Nothing is required of your customers, other than the browser they are using to visit your site.
Customer's view of web-chat
Your agents have all the power and capability of Skype and the OnState CallCenter PlugIn. No special tools or new training are required. Your employees can use the same OnState-enabled Skype software to respond to customer enquiries, no matter how your customer chooses to contact you.
Agent's view of chat session
And because it is Skype - chats can be instantly converted into live calls or callbacks. Speaking of multi-media, you can decide if your agents can take live calls and chats, calls alone, or multiple simultaneous chat sessions.
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