about us

The OnState Team – The Call Center Guys

Always at the forefront of business communications tools that directly serve people, the OnState team is redefining the traditional call center paradigm. They deliver a solution that exploits the convergence of advanced Internet, voice and networking technologies to create value-driven collaborative environments – at the lowest cost possible anytime, anywhere.

Timing is Right

Here's the team – your partners in customer service.

"OnState CallCenter for Skype is not another voice over the Internet solution – we are delivering voice as an Internet application."

Pat Kelly's distinguished career has focused on improving the customer experience. He holds a variety of patents in areas such as Intelligent Call Routing and Performance Management. Prior to OnState, Pat was a board member and executive with Performix Technologies. He has led call center and telecommunications groups at forward-thinking companies including Fidelity Investments.

As a former executive with GeoTel Communications and Cisco Systems, Pat was instrumental in the success of these companies in the enterprise and service provider markets. At OnState, Pat leads the drive for new-generation call centers that use voice as an Internet application to improve profit margins and create high-value customer management.

"OnState is innovating solutions today for the way interactions will happen with customers tomorrow."

Bill Loconzolo has helped to pioneer many of the technologies that improve the ways business people communicate and how customers interact with their service providers. Formerly CTO at Performix Technologies, Bill led the team responsible for Performix 4, which was awarded TMC's 2006 Product of the Year Award. Prior to Perfomix, he was a senior architect at Nokia where he designed and implemented Nokia's Multimedia Messaging Service server-side software platform, used by many of the world's largest communications providers.

Bill earned his BS in electrical engineering from Northeastern University, is a frequent speaker at industry events, and has published several software architecture papers. Currently he holds a US patent on image processing and has US patents pending in the areas of VoIP services and data mart transformations.

"We're giving businesses the opportunity to provide the highest level of customer support at the lowest operating cost possible."

Wayne Andrews has devoted his career to developing innovative companies, products, and marketing strategies in the ACD and call center markets. A recipient of Call Center Magazine's Pioneer and Most Influential People awards, Wayne holds over ten hardware and software telecommunications patents. An industry thought leader in call center technologies, Wayne has been a featured speaker at a number of industry events.

Prior to OnState, Wayne was founder, CTO, and director of GeoTel Communications where he redefined call center products and carrier network services. By integrating enterprise data and voice to call centers over the Internet, GeoTel pioneered a network-centric approach to connecting every customer to the best available customer service representative, regardless of their physical location. Under Wayne's leadership, GeoTel become one of the most successful companies in the call center market, was publicly traded on NASDAQ, and in 1999 was acquired by Cisco Systems for $2 billion. During his tenure at Cisco, Wayne helped to spearhead Cisco's entry into the call center market.

"We're taking the 'center' out of call centers giving customer contact agents easy-to-use business communications tools that always put the customer first."

Jerry Gechter is passionate about developing communications products that meet business user needs. With a PhD in mathematics from MIT, Jerry started his career at Bell Labs in the early days of digital switching technologies, and he brings to OnState an extraordinarily broad industry perspective touching all parts of the product lifecycle.

Prior to OnState Jerry had responsibility for product management and worldwide deployment of the network carrier version of GeoTel Communications' contact center product line. Earlier Jerry was a cofounder of Unifi Communications, a developer of one of the first network-based ACDs. A recognized industry thought leader on skills-based routing and presence-enabled communication, Jerry is breaking new ground in customer contact management at OnState.